Project terms
Last updated: 23 October 2026
These terms apply to every project you order from Lumoir ("we", "us"). Your quote sets out what we make, the price and the dates. If the quote and these terms differ, the quote wins.
1. Before you pay
For a video, we first write the script and design style frames (the look of the key moments) with you. This costs nothing. If you decide not to go ahead, you owe nothing; the script and style frames stay ours and are not licensed for use.
2. Price and payment
- Prices are fixed and in US dollars.
- Videos: 50% when you approve the script and style frames (animation starts once it is paid), and 50% when you approve the final cut.
- Pilot shot: paid in full when you approve it. Order a video within 30 days of that and the full $149 comes off its price.
- Every invoice is sent through PayPal. You can pay with a PayPal account or a credit or debit card. Invoices are due within 7 days.
- We cover PayPal’s fees. Any bank or currency fees on your side are yours.
- Final files are sent once the last invoice is paid.
3. What’s included
Your quote lists the deliverables (length, aspect ratios, formats), the rounds of changes and the schedule. Project files (After Effects and similar) are not included unless the quote says so.
4. Changes
- A round of changes is one list of comments sent together. We apply all of it and send a new cut.
- Your quote sets the number of rounds: two for social clips and launch videos, three for product films.
- Fixing our own mistakes (typos, wrong colours, anything that doesn’t match the approved script) never counts as a round.
- Changes beyond the included rounds, and changes to the approved script or style once animation has started, are quoted before we do them (usually $50 an hour).
5. Schedule
Working days count from the day the deposit is paid and we have what we need from you: product access or screenshots, your logo and brand colours. Please send each round of feedback within 5 working days; time spent waiting is added to the schedule. If we hear nothing for 30 days, we pause the project and let you know. You can pick it up again within 90 days at no cost; after that we close it, and the deposit covers the work done.
6. What you send us
You confirm that you have the right to use everything you send us (logos, screenshots, footage, fonts, copy) and that it can appear in the video.
7. Rights
- Once every invoice for the project is paid, you can use the final video anywhere, for as long as you like, in any media, including paid ads. You can edit it, cut it down and add subtitles.
- Voices, music and sound effects in the video are licensed for commercial use as part of the video. They can’t be taken out and used on their own.
- We keep the rights to our tools, techniques and project files, and to anything not delivered (unused concepts, alternative designs).
- Your logos, product and brand stay yours.
8. Showing the work
Once your launch is out (or the video is public), we may show the video in our portfolio and on our social channels, credited to your product. If it needs to stay private, tell us before we start and we’ll keep it out of public view.
9. Confidentiality
Anything you share about unreleased products stays confidential and is used only for your project.
10. Cancelling and refunds
- Before the deposit, you can stop at any time and owe nothing.
- After the deposit, you can cancel at any time. The deposit covers the work done and isn’t refunded; we’ll send you the work so far for reference.
- If we can’t finish the project for any reason on our side, we refund everything you’ve paid.
- Each video is made to order, so apart from the cases above, payments aren’t refunded once the final files are delivered.
11. Liability
We check every video carefully before delivery. Our total liability for a project is limited to what you paid for it, and we aren’t liable for indirect losses such as lost profits.
12. Governing law
These terms are governed by the laws of Japan. If something goes wrong, we’ll first try to sort it out with you by email.
13. Agreeing to these terms
You accept these terms when you reply “Approved” to your quote, or when you pay the first invoice.
Questions: lumoirvfx@gmail.com